Terms of Service

1. Company Information

These Terms of Service ("Terms") govern your use of the website located at tridentaquaticservices.com (the "Site") and any related services offered through the Site. The Site is owned and operated by:

Throughout these Terms, "Trident," "we," "us," and "our" refer to Trident Aquatic Services, LLC. "You" and "your" refer to the individual or entity accessing or using the Site.

2. Acceptance of Terms

By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Site on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

You must be at least 18 years of age to use this Site. By using the Site, you represent that you are at least 18 years old.

3. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you by posting a prominent notice on the Site or by sending an email to the address associated with your account, if applicable.

4. Permitted Use of the Site

You may use the Site for lawful purposes only and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable federal, state, or local law or regulation, including Tennessee state law.
• Attempt to gain unauthorized access to any portion of the Site, other users' accounts, or any systems or networks connected to the Site.
• Use any automated means (including bots, scrapers, or spiders) to access, monitor, or copy any content on the Site without our prior written consent.
• Introduce any viruses, malware, or other harmful code to the Site.
• Interfere with or disrupt the Site or the servers, systems, or networks connected to the Site.
• Impersonate or attempt to impersonate Trident, a Trident employee, another user, or any other person or entity.
• Use the Site to collect or store personal information about other users without their consent.
• Use any content from the Site for commercial purposes without our express written permission.

We reserve the right to terminate or restrict your access to the Site at any time, without notice, for any conduct that we, in our sole discretion, believe violates these Terms or is harmful to Trident, other users, or third parties.

5. User Accounts

Certain features of the Site, including the Trident Pool Club membership program, may require you to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the confidentiality of your account credentials and restrict access to your account.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account at hello@tridentaquaticservices.com.

We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms or for prolonged inactivity.

6. Membership Program

Trident may offer a membership program (the "Trident Pool Club") through the Site. The Trident Pool Club is a loyalty and discount program. It is not a service contract, warranty, or insurance product.

If you enroll in the Trident Pool Club, your membership is governed by the separate Membership Terms and Conditions, which are incorporated herein by reference. In the event of any conflict between these Terms of Service and the Membership Terms and Conditions with respect to membership-related matters, the Membership Terms and Conditions shall control.

Key membership provisions, including auto-renewal terms, cancellation policy, discount caps, and benefit limitations, are set forth in the Membership Terms and Conditions. Please review those terms carefully before enrolling.

7. Service Agreements

The Site provides information about Trident's pool maintenance, repair, and related services. Information presented on the Site, including service descriptions, pricing ranges, and scope of work, is for general informational purposes only and does not constitute a binding offer or service agreement.

All pool maintenance, repair, equipment installation, and related services are governed by separate written service agreements executed between Trident and the client. The terms of any executed service agreement shall supersede any conflicting information presented on the Site.

8. Intellectual Property

The Site and its entire contents, features, and functionality, including all text, graphics, logos, images, photographs, videos, page layout, design elements, and software, are owned by Trident Aquatic Services, LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Trademarks:

"Trident Aquatic Services," the Trident logo, "Pool Care You Can Count On," "Trident Pool Club," "Trident Pro Alliance," and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Trident Aquatic Services, LLC. You may not use these marks without our prior written permission.

All other names, logos, product and service names, designs, and slogans displayed on this Site are the trademarks of their respective owners. The display of third-party trademarks on this Site does not imply endorsement, sponsorship, or affiliation with Trident unless expressly stated.

Limited License:

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use. This license does not include the right to:

• Modify, copy, or create derivative works based on the Site or its content.
• Use any data mining, robots, or similar data gathering or extraction methods on the Site.
• Download (other than page caching) any portion of the Site or its content, except as expressly permitted.
• Use the Site or its content for any commercial purpose without our express written consent.

This license automatically terminates if you violate any of these Terms.

9. User-Submitted Content

The Site may allow you to submit information through forms, including quote requests, contact forms, membership enrollment, and email newsletter signups. By submitting any information through the Site, you represent that:

• All information you provide is true, accurate, current, and complete.
• You have the right to submit the information and that doing so does not violate any third party's rights.

If you submit testimonials, reviews, photographs, or other content for potential use on the Site, you grant Trident a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, display, and distribute that content in connection with our business and marketing. You retain ownership of any content you submit, but you acknowledge that we may use it as described above.

10. Disclaimers

THE SITE AND ALL CONTENT, INFORMATION, AND MATERIALS PROVIDED ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, Trident disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Without limiting the foregoing, Trident does not warrant that:

• The Site will be available, uninterrupted, timely, secure, or error-free.
• The information, content, or materials on the Site are accurate, reliable, complete, or current.
• Any defects or errors in the Site will be corrected.
• The Site is free of viruses or other harmful components.

Any information on the Site regarding pool maintenance, water chemistry, equipment, regulatory requirements, or related topics is for general informational purposes only and should not be relied upon as professional advice. Always consult with qualified professionals regarding your specific pool, equipment, and compliance needs.

Trident does not guarantee compliance with any federal, state, or local regulation through the information provided on this Site or through its services. Property owners and operators are solely responsible for ensuring compliance with all applicable laws and regulations governing their pool facilities.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRIDENT AQUATIC SERVICES, LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to, use of, or inability to access or use the Site;
• Any conduct or content of any third party on the Site;
• Any content obtained from the Site; or
• Unauthorized access, use, or alteration of your transmissions or content,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

In no event shall Trident's total aggregate liability to you for all claims arising out of or related to the Site or these Terms exceed one hundred dollars ($100.00) or the amount you have paid to Trident in the twelve (12) months preceding the claim, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.

This limitation of liability applies solely to your use of the Site. Liability related to pool maintenance, repair, or other professional services provided by Trident is governed by the applicable service agreement between you and Trident, not by these Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless Trident Aquatic Services, LLC, its members, managers, officers, employees, agents, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Site.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your violation of any rights of any third party.
• Any content you submit or transmit through the Site.

13. Third-Party Links and Content

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Trident, including manufacturer websites, supplier portals, review platforms, and social media. These links are provided for your convenience only.

Trident has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. Trident does not endorse and is not responsible for any products, services, content, or information available through third-party websites. Your interactions with third-party websites are governed by those websites' own terms and policies.

14. SMS and Communications Consent

By providing your telephone number through the Site and consenting to receive SMS messages, you agree to receive text messages from Trident Aquatic Services related to your inquiry, quote request, scheduled service, or account. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at hello@tridentaquaticservices.com. Opting out of SMS communications will not affect any other services you receive from Trident.

By subscribing to our email newsletter, you consent to receive periodic emails regarding pool care tips, seasonal guidance, service updates, and information about Trident programs, including membership and promotional offers. You may unsubscribe at any time using the unsubscribe link included in every email.

For more information about how we handle your personal information, please review our Privacy Policy.

15. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Site, you consent to the collection and use of information as described in the Privacy Policy.

16. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or related to these Terms or the Site shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.

Informal Resolution:

Before initiating any formal legal proceeding, you agree to first contact Trident at hello@tridentaquaticservices.com to attempt to resolve the dispute informally. We will make good-faith efforts to resolve any concern or dispute within thirty (30) days of receipt of your written notice.

Jurisdiction and Venue:

If informal resolution is unsuccessful, any legal action or proceeding arising out of or related to these Terms or the Site shall be brought exclusively in the state or federal courts located in Davidson County, Tennessee. You consent to the personal jurisdiction and venue of such courts and waive any objection to the convenience of such forums.

Waiver of Class Action:

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

18. Entire Agreement

These Terms, together with the Privacy Policy and the Membership Terms and Conditions (if applicable to you), constitute the entire agreement between you and Trident with respect to your use of the Site.

These Terms do not alter or supersede any separate written service agreement, proposal, or contract between you and Trident for pool maintenance, repair, or other professional services. In the event of a conflict between these Terms and any executed service agreement, the service agreement shall control with respect to the services covered by that agreement.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by an authorized representative of Trident.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

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