Legal Documents
Client Service Terms
These terms govern all pool maintenance, repair, and related services performed by Trident Aquatic Services. By approving an estimate, you agree to these terms.
Effective Date: March 22, 2026 | Last Updated: March 22, 2026 | Governing Law: State of Tennessee
1. Parties and Definitions
These Client Service Terms ("Service Terms") are between Trident Aquatic Services, LLC ("Trident," "we," "us") and the client named on an Approved Estimate or service agreement ("Client," "you"). Capitalized terms below have the meanings set forth in this section or elsewhere in these Service Terms.
| Estimate | A written proposal describing proposed services, parts, labor, pricing, and timeline, issued by Trident to the Client. |
|---|---|
| Approved Estimate | An Estimate that the Client has accepted in writing or through Trident's approved electronic approval process. |
| Job | The performance of services described in an Approved Estimate or recurring service schedule at the Client’s property. |
| Special-Order Part | Any part not carried in routine stock that Trident orders specifically for the Client’s Job after Client approval or deposit. |
| Recurring Service | Scheduled maintenance, cleaning, or inspection visits performed on a recurring basis pursuant to a written or Approved Estimate agreement. |
| Subcontractor | A third party engaged by Trident to perform a portion of the services, subject to Trident’s oversight. |
2. Contract Formation
A binding service agreement is formed when any of the following occurs:
- You approve an Estimate through Trident's designated process (including electronic acceptance).
- You pay a required deposit stated on the Estimate.
- You sign a written service agreement that references these Service Terms.
- You instruct Trident to proceed with work after receiving an Estimate and Trident begins performance with your knowledge.
Unless otherwise stated on the Estimate, Estimates are valid for thirty (30) days from the date issued. After that period, pricing, availability, and scope may change.
3. Scope of Services
Trident will perform only the services described in the Approved Estimate or written change order. Services are performed in a professional manner consistent with industry standards for pool maintenance and repair in Middle Tennessee.
Hidden conditions, manufacturer defects, code issues, or problems not visible during estimation may require additional work and will be addressed under Section 8.
Diagnostic Findings
Diagnostic visits may identify multiple repair options. Recommendations are based on professional judgment; final decisions rest with the Client unless emergency conditions apply as described in Section 8.
4. Deposits and Payment
Deposit Requirement
Deposits may be required for parts orders, equipment, or substantial labor. Deposit amounts and timing are stated on the Approved Estimate. Deposits are applied to the final invoice unless otherwise stated in these Service Terms.
Payment Schedule
Unless otherwise agreed in writing, balances are due upon completion of the Job or according to milestones stated on the Estimate. Recurring services may be billed on a schedule described in your agreement.
Late Payments
Amounts not paid when due may incur late fees or interest as permitted by law and as stated on the invoice. Trident may suspend future services until the account is current.
Payment Methods and Fees
We accept payment methods disclosed at checkout or on your invoice. Card convenience fees or ACH terms, if any, will be disclosed before you complete payment.
Stripe Payment Processing — Payment processing is handled by Stripe, Inc. Trident does not store credit card or bank account information. Stripe's terms and privacy policy govern the payment transaction.
5. Parts, Returns, and Restocking Fees
Special-Order Parts
Special-Order Parts are purchased for your Job and may not be returnable to suppliers. Cancellation after order may be subject to restocking or disposal fees passed through from suppliers.
Returns
Return eligibility depends on supplier policy and whether the part has been installed or opened. Trident will document supplier restocking charges when applicable.
Restocking Documentation
Upon request, Trident will provide reasonable documentation of supplier restocking fees and non-returnable part costs related to your Job.
Typical Restocking Fee Ranges
Industry restocking fees commonly range from approximately 15% to 50% of part cost depending on the supplier and part type. Actual fees are determined by the supplier and may differ from these ranges.
Non-Returnable Items
Chemicals, opened electrical components, custom-cut items, and certain equipment may be non-returnable. You are responsible for documented non-returnable costs if you cancel after such parts are ordered.
Refund Calculation After Cancellation
Where a deposit refund applies under these Service Terms, the refund may be calculated as follows (subject to documented costs):
Any credit balance will be applied to your account or refunded within a reasonable time after final accounting, unless otherwise required by law.
6. Cancellation Policy
Cancellation fees and deposit handling depend on the stage of the Job. The following summary applies unless your Approved Estimate states otherwise:
Before Parts Ordered
You may cancel without parts-related restocking fees. Any mobilization or administrative costs already incurred may still apply.
After Parts Ordered
Cancellation is subject to supplier restocking fees, non-returnable part costs, and Section 5 refund calculation.
After Mobilization
If technicians have been dispatched or work has begun, labor and trip charges to date plus parts rules in Section 5 apply.
Recurring Service Visit
Recurring visits may be rescheduled or skipped per your written agreement. Same-day or short-notice cancellations may incur a trip or reschedule fee.
Cancellation by Trident
Trident may cancel or postpone a Job for safety, weather, non-payment, supplier delays, or force majeure. We will use reasonable efforts to notify you and reschedule or refund deposits as applicable under these Service Terms.
7. Recurring Service Agreements
Schedule
Recurring Service frequency, day of week, and scope are defined in your Approved Estimate or service plan.
Access and Skips
If we cannot access the pool area, the visit may be skipped or rescheduled; fees may apply as disclosed in your agreement.
Price Changes
Recurring pricing may be adjusted with reasonable written notice as permitted by your agreement and applicable law.
Termination
Either party may terminate recurring services as stated in the Approved Estimate or with reasonable notice if not specified.
8. Scope Changes and Additional Work
Additional work not included in the Approved Estimate requires a change order or new approval. For additions under $150 that are reasonably necessary to complete the original scope, Trident may proceed with verbal or written approval and invoice accordingly.
Emergency Conditions
If immediate action is required to prevent property damage, injury, or major equipment failure, Trident may perform limited emergency work and notify you as soon as practicable. You agree to pay for documented emergency services at Trident's then-current rates.
9. Chemical Treatment and Water Chemistry
Application
Chemicals are applied according to product labeling and professional standards. Results depend on equipment function, bather load, weather, and source water.
Client Responsibilities
You are responsible for maintaining safe storage of pool chemicals on site, keeping persons and pets clear during service, and reporting algae blooms or equipment malfunctions promptly.
Limitations
Trident does not guarantee specific water chemistry readings between visits or outcomes caused by factors outside our control.
10. Property Access and Security
Access
You grant Trident permission to enter the service area during scheduled times. Gate codes and pet instructions should be provided in advance.
Safety
Hazardous conditions (aggressive animals, unsafe structures) may cause us to postpone service until resolved.
Trip Fees
If we arrive and cannot access the property through no fault of Trident, a trip or lockout fee may apply as stated on your Estimate or rate schedule.
11. Subcontractors
Trident may use Subcontractors for specialized trades (e.g., electrical, concrete) while remaining your primary point of contact for the Job unless otherwise agreed.
Subcontractors are required to meet Trident's standards and applicable licensing requirements where applicable.
Work performed by a Subcontractor under Trident's direction is part of the overall scope; direct claims against Subcontractors are subject to your agreement with Trident and applicable law.
12. Warranties
Labor Warranty
Trident warrants labor on repairs for the period stated on the Approved Estimate, if any. If no period is stated, labor warranty is limited to correction of defects arising from faulty workmanship reported promptly in writing.
Parts and Equipment
Parts and equipment carry manufacturer warranties only. Trident will assist with reasonable warranty coordination but is not the manufacturer.
Exclusions
Warranties do not cover misuse, improper water chemistry, acts of nature, alterations by others, or normal wear.
Disclaimer
EXCEPT AS EXPRESSLY STATED IN WRITING, TRIDENT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY TENNESSEE LAW.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TRIDENT'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TRIDENT FOR THE SPECIFIC JOB GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Trident is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or loss of use, except where such limitation is prohibited by law.
These limitations apply whether the claim sounds in contract, tort, strict liability, or otherwise.
Some jurisdictions do not allow certain limitations; in those cases, Trident's liability is limited to the maximum extent permitted.
Nothing in these Service Terms limits liability for gross negligence, willful misconduct, or personal injury caused by Trident's negligence where such limitation is void under Tennessee law.
14. Indemnification
You agree to indemnify, defend, and hold harmless Trident and its owners, employees, and Subcontractors from claims, damages, and expenses (including reasonable attorneys' fees) arising from:
- Your breach of these Service Terms or an Approved Estimate.
- Your negligence or willful misconduct.
- Hazardous conditions on the property you failed to disclose.
- Disputes between you and tenants, HOAs, or guests related to pool use.
- Alterations or repairs performed by others after Trident's work.
15. Regulatory Compliance
Pool operations may be subject to local health codes, HOA rules, and building codes. You are responsible for obtaining required approvals for equipment installation or structural changes unless Trident expressly agrees otherwise in writing.
Trident performs work consistent with common industry practice but does not provide legal or regulatory compliance advice for your specific property.
Commercial properties may have additional obligations; you represent that you have authority to bind the property owner or management entity.
16. Dispute Resolution
Governing Law
These Service Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.
Step 1 — Informal Resolution
Before filing any formal proceeding, you agree to contact Trident at hello@tridentaquaticservices.com and allow thirty (30) days to attempt good-faith resolution.
Step 2 — Mediation
If informal resolution fails, the parties agree to non-binding mediation in Davidson County, Tennessee, or another mutually agreed location, before litigation.
Step 3 — Litigation
If mediation does not resolve the dispute, either party may bring suit in the state or federal courts located in Tennessee, subject to the venue rules below.
Waiver of Class Action
To the fullest extent permitted by law, disputes must be brought in an individual capacity, not as a plaintiff or class member in any class or representative proceeding.
Small Claims
Either party may elect small claims court for disputes within that court's jurisdictional limits.
17. General Provisions
Entire Agreement
The Approved Estimate, these Service Terms, and any signed addenda constitute the entire agreement for the Job.
Amendments
Amendments must be in writing and signed or approved by an authorized representative of Trident.
Severability
If any provision is held invalid, the remainder remains in effect.
Waiver
Failure to enforce a provision is not a waiver of future enforcement.
Force Majeure
Trident is not liable for delays caused by events beyond reasonable control, including severe weather, pandemics, supply chain disruptions, or labor stoppages.
Independent Contractor
Trident performs services as an independent contractor, not as your employee, partner, or agent.
Notices
Notices to Trident may be sent to hello@tridentaquaticservices.com or the address on your invoice. Notices to you may be sent to the email or address on file.
Questions About These Terms? Contact Trident at hello@tridentaquaticservices.com or call (615) 747-POOL. Our team is available Monday through Friday, 7:00 AM to 5:00 PM CST.